Booking and Arrival

How to book and what to expect on your arrival to Ulster Transport Museum

To ensure your visit is as safe and enjoyable as possible, we are reducing the number of people in the museum at any one time by asking visitors to pre-book their arrival window on our website. Once inside the museum, there is no time limit to your visit and you are invited to stay and enjoy everything the museum has to offer at your leisure. 

Although no longer necessary, we recommend you still wear a face covering for the protection of yourself and others, as advised here by Government guidelines, unless you are exempt.

If you feel more at ease wearing a face covering but forget to bring your own, there will be some available at the admission desk.

Please arrive during your chosen arrival window to make your day and the queue run a little more smoothly. We cannot guarantee admission if you have not secured your arrival window. Our Visitor Team will be there to answer your questions, navigate your arrival, direct you to the ticket validation queue (e-ticket or pre-printed) and make this experience as easy as possible for you.  

How to book

All visitors to our museum must pre-book an arrival window on our website. All you need to do is select the date you want to visit and your arrival window. That’s it.

Pre-book your tickets for the Ulster Transport Museum.

If you are planning to include a visit to Ulster Folk Museum too, we recommend you leave up to three hours to enjoy all that the museum has to offer.

Please note we are no longer able to provide a dual ticket for the Ulster Folk Museum and the Ulster Transport Museum. 

Group bookings of up to 15 people can be made online. Group bookings of 15 people or more will receive a 10% discount. For bookings over 15 people, please email us at info@nmni.com 

The information we hold is held in line with data protection legislation and our privacy policy. Read our privacy policy to find out more. 

For more information about booking, read our Terms and Conditions.

Members

If you are a member, don’t forget to bring along your membership card or photographic ID for entry so we can ensure your arrival is as smooth as possible and we can guarantee your free entry.

Access tickets

People with a disability and access helpers accompanying people with a disability are offered free entry to our museums but advance booking is still required. People with disabilities may be asked to confirm their eligibility by presenting one of the following:

  • Award letter from the Department for Work and Pensions
  • Disabled Drivers Blue Badge card
  • Disabled persons bus pass

The information we hold is held in line with data protection legislation and our privacy policy. Read our privacy policy to find out more. 

For more information about booking, read our Terms and Conditions.

Education and school groups

For Education and School group enquiries, please contact us by emailing education@nmni.com to discuss availability and to book. Due to site capacity restrictions, we cannot accept school bookings without prior arrangement.

When you arrive 

Our Visitor team will be there to warmly welcome you and answer any questions you may have. Useful information regarding your arrival is also provided below to help you plan ahead.   

Keeping you safe 

Help us keep you safe. Remember to wash your hands regularly or make use of our hand sanitiser stations dotted around the museum and still try to keep a safe distance from other visitors and staff.

If you're feeling under the weather, please refrain from visiting the museum. Read more about how we intend to keep you safe on your visit. 

Exhibitions 

Our exhibition galleries are open for you to enjoy including the Land, Sea and Sky galleries with our new exhibition The Museum of Innovation. To keep you and our staff safe we will be managing the number of visitors in the galleries at any one time and we have introduced a new one-way flow system. 

Face coverings

Although no longer necessary, we recommend you still wear a face covering for the protection of yourself and others, as advised here by Government guidelines, unless you are exempt.

If you feel more at ease wearing a face covering but forget to bring your own, there will be some available at the admission desk.

Checking your ticket 

You will receive confirmation of your booking via email. On arrival at the Ulster Transport Museum, you may need to queue for a few minutes while we scan tickets. At busy times you may be required to queue outside. We appreciate your patience as we ensure your arrival is as quick and as safe as possible

Late arrivals 

Be sure to arrive at the museum in good time. In the event of late arrival, we will try our best to process your booking, however entry cannot be guaranteed.

Cloakroom  

Large pockets are a must because our cloakrooms are closed for now.

Food and Drink  

The Midland Tearoom is now closed. however there are vending machines with hot drink, cold refreshments, and confectionary which can be enjoyed in our allocated seating area. Food and drink are not allowed to be consumed in our exhibition galleries in order to help us keep them safe. 

You can also bring a picnic with you to enjoy on picnic benches around our museum. Please remember to keep our outdoor spaces tidy and bring any rubbish with you.