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Privacy statement

At National Museums NI we take the confidentiality of personal data seriously and we are dedicated to protecting the privacy of the people who use this website.

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Who we are

National Museums Northern Ireland
Cultra
Holywood
BT18 0EU
 

We are registered as a charity and our registration number is NIC103729.

We are registered as a data controller with the Information Commissioner’s Office and our registration reference is Z6753239.

What information do we collect about you?

We collect the personal data that you may volunteer as part of ticket bookings, online purchases, Membership or donation forms, e-newsletter sign-ups and visitor surveys.

Personal information we collect may include:

  • your name, title, gender and date of birth;
  • postal address, email address and phone number;
  • family and spouse/partner details, relationships to other donors and/or Members;
  • current interests and activities.

We will also collect and hold information about any contact you have with us as a visitor, customer or supporter of National Museums Northern Ireland, and may consist of details of:

  • ticket purchase and event registration / attendance;
  • online retail purchases;
  • contact preferences;
  • gift information, including Direct Debit bank details where applicable;
  • Gift Aid status;
  • details of correspondence sent to you, or received from you;
  • donor status and wealth assessment information;
  • employment information and professional activities;
  • where relevant, selected media coverage;
  • any other information provided by yourself at the request of National Museums Northern Ireland. When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice.

What we do with your information

Depending on your relationship with National Museums Northern Ireland, and the preferences you have indicated, data we hold may be used by us for the following purposes: 

  • Send you promotional, marketing or fundraising information by post, telephone or electronic means.  These types of communications can include:
    • Informing you of other products, services or events related to National Museums Northern Ireland, such as exhibitions, events, or retail offers.
    • News and updates about National Museums Northern Ireland, such as What’s On guides, and marketing or supporter e-newsletters.
    • Information on our fundraising operations
    • Other relevant communications based upon your relationship with National Museums Northern Ireland.
  • Research, to help us understand our Members, donors and potential donors.
  • To send you surveys, and for market research purposes.
  • Tools may be used to monitor the effectiveness of our communications with you, including email tracking, which records when an e-newsletter from us is opened and/or how many links are clicked within the message.
  • You can opt out of any / all of our communications at any point simply by contacting info@nmni.com

There are some Membership and donation communications that we are required to send regardless of your contact preferences.  These are essential communications, deemed necessary to fulfil our contractual obligations to you.   This would include Direct Debit confirmations and advanced notices, thank you letters, membership cards and renewal reminders, Gift Aid confirmation letters and querying returned mail or bounced Direct Debit payments with you.

Use of cookies

In common with many websites, we use "cookies" to help us gather the following information from visitors to nmni.com for example:

  • the IP address from which you access the site
  • the type of browser and operating system used to access the site
  • the date and time of your access to the site
  • the pages you visit
  • the internet address of the website from which you accessed the site

We use information from cookies, for example, to learn about the number of visitors to our site and the type of technology that our visitors use. Cookies help us to monitor what sort of content is popular and to assess visitors browsing habits. When a user revisits the site, we may recognise the user by the cookie and customise the user's experience accordingly.

Who we might share your information with

We do not disclose personal data to any third parties or external organisations, other than data processors carrying out work on our behalf.

Any such companies are acting as approved data processors for National Museums Northern Ireland and we retain full responsibility for your personal data.  Data processors will act only on our instructions.

We are required to ensure any transfers of data will be done securely, in accordance with best practice, and in compliance with the General Data Protection Regulations 2018.

Your data will never be sold or passed to any third party for any other purpose.

How we keep your information secure

We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of our visitors’ and supporters’ personal data.

How can I access the information about me, and correction of information?

You can check what personal information we hold about you, update your information, ask us to remove your information or correct any inaccuracies in such personal information by contacting us.  This is called a Subject Access Request.

To make a Request you will need to provide adequate proof of identity such as a copy of your passport, birth certificate or driving licence before your request can be processed.  Please try to be as clear as possible about the information you are seeking.

Once we have received your Subject Access Request, and proof of identity, you will receive a response from us within 30 days.

Subject Access Requests should be sent to:

roger.dixon@nmni.com
Data Protection Officer
National Museums Northern Ireland
Cultra, Holywood, Co. Down, BT18 0EU