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COVID-19 Update

Following further guidelines from the NI Executive, in response to the most recent public health update, our four museums - Ulster Museum, Ulster Folk Museum, Ulster Transport Museum and Ulster American Folk Park - will remain closed for a planned four week period. 

 

More information

Booking and Arrival

How to book and what to expect on your arrival to Ulster Transport Museum

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Following further guidelines from the NI Executive, in response to the most recent public health update, the Ulster Transport Museum will remain closed for a planned four week period until 14 November. We look forward to welcoming you back soon.

When we reopen, we are now advising that you pre-book your date and time slot online.

Please arrive on time to make your day and the queue run a little more smoothly. We cannot guarantee admission if you have not secured your time slot.

Our Visitor Team will be there to answer your questions, navigate your arrival, direct you to the ticket validation queue (e-ticket or pre-printed) and make this experience as easy as possible for you.

How to book

To ensure your safety, all visitors to our museum must pre-book a time slot on our website. All you need to do is select the date you want to visit and your time slot. That’s it.

Online booking is currently unavailable but check back here again soon.

Please note, we are no longer able to provide a dual ticket for the Ulster Transport Museum and the Ulster Folk Museum. Tickets for each site must be booked separately. To book tickets for the Ulster Folk Museum, click here.

Group bookings are currently limited to 6 people maximum in line with current government guidelines. National Museums NI continue to review this as government and public health advice evolves.

Members

Our members can book time slots online on the day you would like to visit or if you prefer to book over the phone please call 028 9042 8428 (Monday to Friday, 9.00am to 4.00pm).

If you are a member, don’t forget to bring along your membership card or photographic ID for entry so we can ensure your arrival is as smooth as possible and we can guarantee your free entry.

Access tickets

People with a disability and access helpers accompanying people with a disability are offered free entry to our museums but advance booking is still required. People with disabilities may be asked to confirm their eligibility by presenting one of the following:

  • Award letter from the Department for Work and Pensions
  • Disabled Drivers Blue Badge card
  • Disabled persons bus pass

 National Museums NI supports the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19. The information we hold is held in line with data protection legislation and our privacy policy. Click here to read our privacy policy.

Read our booking Terms and Conditions here

 

When you arrive 

We have missed you! Our Visitor team will be there to warmly welcome you and answer any questions you may have. Useful information regarding your arrival is also provided below to help you plan ahead.   

Keeping you safe 

Help us keep you safe.  Remember to wash your hands regularly or make use of our hand sanitiser stations dotted around the museum and keep a safe distance from other visitors and staff.

If you're feeling under the weather, please refrain from visiting the museum. Find more information about th new saftey and hygine measures we have here.

Exhibitions 

Most of our exhibition galleries remain open to enjoy but where we can’t guarantee social distancing these will remain closed for now.

Our Land, Sea and Sky galleries have reopened. To keep you and our staff safe we will be managing the number of visitors in the galleries at any one time and we have introduced a new one-way flow system. Remember to keep a safe distance from others inside the galleries and use hand sanitising stations dotted throughout.'

We ask you not to touch objects in our exhibition galleries in order to keep you, and them, safe. For now, access to our trains and trams is restricted so please don't climb aboard..

Face coverings

We strongly recommend that visitors wear face coverings at our sites. Face coverings will be available to purchase in our museum shop if you forget to bring your own.

Children under 13 don’t have to wear a face covering and remember, there are circumstances that make it difficult for some people to wear a face covering.

For more information on the government guidelines on wearing face coverings check out www.nidirect.gov.uk and www.publichealth.hscni.net

Checking your ticket 

You will receive confirmation of your booking via email. On arrival at the Ulster Transport Museum, you may need to queue for a few minutes while we scan tickets. At busy times you may be required to queue outside. We appreciate your patience as we ensure your arrival is as quick and as safe as possible

Late arrivals 

Be sure to arrive at the museum in good time. In the event of late arrival, we will try our best to process your booking, however entry cannot be guaranteed.

Cloakroom  

Large pockets are a must because our cloakrooms are closed for now.

Food and Drink  

Our Midland Tearooms will remain closed for now but you can still bring a picnic with you to eat on picnic benches on our site.