Frequently Asked Questions

Q: Do I need to pre-book my visit?

A: The safety of our staff and visitors is our main priority. So we are limiting the number of visitors to Ulster Transport Museum at any one time. To help us keep you safe, we highly recommend pre-booking your tickets on our website to guarantee a particular time slot on the date you plan to visit.

A small number of spaces will be available to book on arrival however these will be sold on a ‘first come first served’ basis and you may be required to wait until there is an available timed entry slot. However if you haven’t booked in advance, unfortunately, we can’t guarantee your entry. So book ahead for assurance before your visit.

Time slots will be available Tuesday to Sunday from 10am with the last time slot at 3.45pm.

For any queries related to booking online please call our booking line 028 9042 8428.

Q: What if I need to change a booking, seek a refund or change my original date?

A: Tickets booked are non-refundable and non-transferable. However, if you have booked a visit and you or any of your party develop Covid-19 symptoms, we politely ask you to not visit the museum and to contact us to reschedule your booking. Please call our booking line on 028 9042 8428 to reschedule your booking.

Q: Can I make a group booking?

A: Yes. Group bookings of up to 15 people can be made online. Group bookings of 15 people or more will receive a 10% discount. For bookings over 15 people, please email us at info@nmni.com to discuss your risk assessment which is required as detailed in the latest Coronavirus regulations. National Museums NI continue to review this as government and public health advice evolves.

Q: What happens if I arrive late?

A: You should arrive at the museum prior to the start time of the visit you have booked. We will make every attempt to process your booking on arrival and provide entry as soon as possible however there may be a delay in gaining access in the event you arrive late. Entry cannot be fully guaranteed.

Q: Do I need to print my booking/ticket?

A. We are able to scan your ticket on entry either from a printed ticket or on a smartphone or tablet. Proof of booking is required to enter the museum. If you forget your pre-booked tickets, we can check your booking reference but it is likely to delay your visit.

Q: Can I use a discount voucher?

A: No, we are suspending all voucher redemptions until further notice. Please call our booking line on 028 9042 8428 if you have any queries.

For affiliate member organisations such as Irish Museums Association or International Council of Museums please call our booking helpline on 028 9042 8428 to book a time slot.

Q: I am currently on job seekers allowance. Do you provide discounts or free admission for people like me?

A: No, unfortunately since the change to Universal Credit, National Museums NI is not in the position to offer discounts.

Q: I am a National Museums NI Member. Why do I need to pre-book?

A: National Museums NI will reopen the Ulster Transport Museum in line with government advice and public health guidelines. To ensure the health and safety of all our staff and visitors we are limiting the total number of visitors on the museum site at any one time. We will use online pre-booking to ensure visitor numbers are maintained and monitored.

Our members can book time slots online on the day you would like to visit or if you prefer to book over the phone please call 028 9042 8428 (Monday to Friday, 9.00am to 4.00pm).

Q. I am a National Museums NI Member. Why do I not get priority booking over non-members?

A. HMRC has deemed priority booking to be an additional benefit to members and therefore we are unable to offer priority booking for members as a result.

Q: I’m a member, what if I forget my membership card when I visit?

A: We would ask that members bring their membership card with them so our welcome team can validate their pre-booked ticket on arrival.  We can also accept a member’s photographic ID for validation of tickets.

Q: I have a registered disability. Do you provide discounts or free admission for people like me?

A: Yes. People with a registered disability can visit the museum for free. Access helpers accompanying people with a disability are also offered free entry to our museums. We highly recommend that you book your visit in advance on our website selecting one of our earlier daily time slots. People with disabilities may be asked to confirm their eligibility by presenting one of the following:

  • Award letter from the Department for Communities
  • Disabled Drivers Blue Badge card
  • Disabled persons bus pass

Q: How long will a visit to the museum take?

A: We estimate that most of our visitors will tour the museum site in 2 to 2.5 hours. There is no time limit to your visit and you can enjoy the exhibits and galleries at your leisure.

If you are planning to visit Ulster Folk Museum too, we recommend you leave up to three hours more for this.

Q: Are all of the exhibitions open?

A: Our galleries are open for you to enjoy.  We have a new exhibition, The Museum of Innovation, located in the Land, Sea and Sky galleries too. To keep you and our staff safe we will be managing the number of visitors in the galleries at any one time and we have introduced a new one-way flow system. Remember to keep a safe distance from others inside the galleries and use hand sanitising stations dotted throughout.

We ask you not to touch objects in our exhibition galleries in order to keep you, and them, safe. For now, access to our trains and trams is restricted so please don’t climb aboard.

Q: What visitor information is available to me when I arrive?

A: Single-use visitor guide maps are available on your arrival to help you navigate the museum safely.

Q: Do you provide guided tours?

A: You’re invited to experience everything the museum has to offer at your own pace or you can join one of our daily Highlight Tours at 10am, 12pm or 2pm for a bespoke guided tour with one of our expert Visitor Team. Tours are limited to groups of 6 people at once. Book your space at our Admission Desk on your arrival to the museum. 

Please be mindful of other visitors on the site and respect social distancing guidelines.

Q: Is the Ulster Transport Museum taking part in the Test & Trace programme?

A: National Museums NI supports the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19. The information we hold is held in line with data protection legislation and our privacy policy. To find out more read our privacy policy.

Q: How will you ensure that I can visit safely?

A: The safety and welfare of our staff and visitors is our top priority in light of the coronavirus pandemic. National Museums NI are committed to following the advice and guidance provided by the government. The Ulster Transport Museum has been awarded the ‘We’re Good to Go’ industry standard mark, certifying that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place.

To ensure your safety, we have implemented a number of changes to the museum experience:

  • Managing the capacity and number of people visiting our museum at any one time to ensure social distancing
  • Providing online booking facility for pre-booking tickets
  • Non-contact validation of tickets on arrival
  • One-way system with separate entrance and exit points
  • Fully trained visitor team and visitor guides on site and on hand to answer visitor questions, ensure you are safe and help make your visit as enjoyable as possible
  • Providing enhanced hygiene and cleaning regimes
  • Use of Perspex screens to protect visitors and staff
  • Providing clear and frequent visitor information signage around our museum
  • Providing hand sanitising stations at regular points
  • Managed toilet facilities
  • Contactless payment

Q: Do I have to wear a face covering when I visit the museum?

A: Face coverings must be worn in the museum at all times unless you are exempt. Face coverings will be available to purchase in our museum shop if you forget to bring your own.

Children under 13 don’t have to wear a face covering and remember, there are circumstances that make it difficult for some people to wear a face covering.

For more information on the government guidelines on wearing face coverings check out www.nidirect.gov.uk and www.publichealth.hscni.net

Q: Do children need to wear a face covering in the museum?

A: Current government guidelines state that children under the age of 13 do not have to wear a face covering.

Q: Will staff at the museum be wearing face coverings?

A: We have a number of safety measures in place to protect both our staff and visitors. These include social distancing, hand sanitising stations and Perspex screens. Our staff are not required to wear face coverings unless social distancing cannot be maintained.

However staff may wish to wear face coverings, including a visor or mask, if they choose.

Q: Will you refuse entry to anyone who does not wear a face covering?

A: Admission to our sites can be refused to anyone not wearing a face covering. This will be at the discretion of the Duty Manager.

Q: Is there a storage area available for my luggage and personal possessions?

A: No. Due to current Covid-19 restrictions we are unable to take into temporary safekeeping any personal belongings. Where possible we recommend that you store and lock non-essential items in your car and ensure all valuables are kept out of sight within the vehicle.

Q: Will your toilet facilities be open?

A: Yes. Please ensure you follow the guidance we have put in place for everyone’s safety when using our toilets. Entry to toilets is limited to one household at a time. We are asking visitors to keep a safe distance and to keep in mind that several disabilities are hidden when it comes to persons using adapted toilets. Our toilets are cleaned on a regular basis. During your visit we may need to close a toilet facility for a period in order to carry out necessary hygiene checks and essential cleaning. Please respect the important role of our cleaning staff as they carry out their work.

 Q: Is the Café open?

A: The Midland Tearooms will remain closed.  However there are vending machines with hot drink options, cold refreshments, tray bakes and confectionary available and these can be enjoyed in our allocated seating area.

Visitors may wish to bring a picnic to eat outdoors and we have increased the amount of picnic tables available on site.

Food and drink are not allowed to be consumed in our galleries, beyond the allocated seating area, in order to help us protect our collections.

Q: Can I bring a picnic?

A: Yes. You can bring along a picnic which you can enjoy using one of the many picnic benches located in the museum grounds.

We do not allow the lighting of fires for BBQ on the museum site.

We would ask that you put all your rubbish in the bins provided or take your rubbish home with you. Please leave picnic areas clean and tidy for other visitors.

Q: Is the Gift Shop open?

A: Yes. The Gift Shop is open to visitors with limited capacity in store. We ask visitors to use contactless payment where possible and minimise handling of stock.

Sanitiser and gloves are available for use in store where required and visitors are asked to respect social distancing requirements.

Unfortunately we are unable to allow visitors to try on personal items such as jewellery but we are offering a full refund on all items (excluding earrings and food) up to 60 days on presentation of receipt and all returned sale items will be held off sale for 5 days. Every purchase supports the work of National Museums NI.

Q: Do you accept contactless payments only now?

A: While contactless payment is advised, we also accept cash payments in GBP Sterling (notes and coins) and Euro (notes only). 

Q: Are dogs allowed at the museum?

A: Only assistance dogs are allowed into the Ulster Transport Museum. Assistance dogs are dogs that are trained and required to provide a service to their owner/user. This includes:

  • Guide dogs who assist visitors who are blind or visually impaired.
  • Hearing dogs, or signal dogs who help visitors who are deaf or hard of hearing.
  • Service dogs who are not specifically trained for visual or hearing impairment, but are trained to do other work, such as provide mobility and emotional assistance to certain visitors.