Keeping You Safe

Help us keep you safe on your visit

Social distancing  

You should still try to keep a safe distance when exploring the museum. We can monitor the number of people in the museum at any one time, allowing visitors and staff to give each other plenty of space.

Exhibitions

Our exhibition galleries are open for you to enjoy including the new Museum of Innovation in the Land, Sea and Sky galleries. To keep you and our staff safe we are managing the number of visitors in the galleries at any one time and we have introduced a new one-way flow system. Remember to continue to keep a safe distance from others inside the galleries and use hand sanitising stations dotted throughout. 

We know you’ve missed being able to get on board our trains and trams, but now you can! With some changes so we can look after our much-loved vehicles. During the peak of the pandemic, we had to completely close off access to our trains and trams to keep you, and them, safe.

During your visit you will now be able to access a number of our carriages and engines on a rotational basis.

Why are we rotating access? Because we are still living with COVID-19 and your safety is still our top priority. Rotating our beloved trains will allow for the carriages and engines to quarantine thus removing the virus from the surfaces without causing damage to the artefacts themselves.

Face coverings

We still recommend you wear a face covering in the museum, as advised here by Government guidelines, unless you are exempt. Face coverings will be available to purchase at the admission desk if you forget to bring your own.

Cleaning and hygiene 

Now that you can climb back on board, our trains are being specially cleaned to keep a safe and clean enviroment for all. We recommend visitors use the sanitisers that are dotted around the museum. We have also installed protective screens at our Admission Desk and retail points.

Recommended Route

Our recommended routes provide plenty of opportunity to enjoy our exhibitions at your leisure whilst lessening the number of people in exhibition galleries at the one time. Read more about getting around the museum.

Our facilities 

Toilets

Toilets are only able to accommodate one household at a time so don’t leave it too late!

Café

The Midland Tearoom is now closed, however there are vending machines with hot drink, cold refreshments, and confectionary which can be enjoyed in our allocated seating area. Food and drink are not allowed to be consumed in our exhibition galleries in order to help us keep them safe. 

You can also bring a picnic with you to enjoy on picnic benches around our museum. Please remember to keep our outdoor spaces tidy and bring any rubbish with you.

Gift shop

Our gift shop will be open but with fewer people in store. Please continue to keep a safe distance in store and give others space. Cash is accepted but contactless payment is advised where possible. We have also extended our refund policy to 60 days on all items (except earrings and food).

We feel it is important to reach out and support all of our local suppliers and makers at this time and will be promoting and showcasing their work in store. Every sale also supports the work of National Museums NI. 

Read our retail information to find out more. 

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