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COVID-19 Update

The Ulster Museum, Ulster Folk Museum, Ulster Transport Museum and Ulster American Folk Park are all reopened.  We’re looking forward to welcoming you back!  Pre-book your date and time slot online now.

More information

Booking and Arrival

How to book and what to expect on your arrival to Ulster American Folk Park

We're open! Pre-book your date and time slot online now. 

To ensure your visit is as safe and enjoyable as possible we are reducing the number of people in the museum at any one time and visitors must pre-book their arrival time slot on our website. Once inside the museum, there is no time limit to your visit and you are invited to enjoy everything the museum has to offer at your leisure. 

Please arrive on time to make your day and the queue run a little more smoothly. We cannot guarantee admission if you have not secured your timeslot. Our Visitor Team will be there to answer your questions, navigate your arrival, direct you to the ticket validation queue (e-ticket or pre-printed) and make this experience as easy as possible for you.  

How to book

All visitors to our museum must pre-book a time slot on our website. All you need to do is select the date you want to visit and your time slot. That’s it.

Pre-book your tickets for the Ulster American Folk Park. 

Group bookings of up to 15 people can be made online. Group bookings of 15 people or more will receive a 10% discount. For bookings over 15 people, please email us at info@nmni.com to discuss your risk assessment which is required as detailed in the latest Coronavirus regulations. National Museums NI continue to review this as government and public health advice evolves.

National Museums NI supports the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19. The information we hold is held in line with data protection legislation and our privacy policy. Read our privacy policy to find out more. 

For more information about booking, read our Terms and Conditions.

Members

If you are a member, don’t forget to bring along your membership card or photographic ID for entry so we can ensure your arrival is as smooth as possible and we can guarantee your free entry.

Access tickets

People with a disability and access helpers accompanying people with a disability are offered free entry to our museums but advance booking is still required. People with disabilities may be asked to confirm their eligibility by presenting one of the following:

  • Award letter from the Department for Work and Pensions
  • Disabled Drivers Blue Badge card
  • Disabled persons bus pass

National Museums NI supports the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19. The information we hold is held in line with data protection legislation and our privacy policy. Read our privacy policy to find out more. 

For more information about booking, read our Terms and Conditions.

Education and school groups

For Education and School group enquiries, please contact us by emailing education@nmni.com to discuss availability and to book. Due to site capacity restrictions, we cannot accept school bookings without prior arrangement.

When you arrive

We have missed you! Our Visitor Team will be there to warmly welcome you and answer any questions you may have. Plan ahead with this useful information about what to expect when you arrive. 

Keeping you safe

Help us keep you safe. Remember to wash your hands regularly or make use of our hand sanitiser stations dotted around the museum and keep a safe distance from other visitors and staff.

If you’re feeling under the weather, please don't visit the museum. Read more about how we intend to keep you safe on your visit. 

Face coverings

Face coverings must be worn in all of our indoor spaces unless you are exempt, including in our exhibit buildings. Face coverings will be available to purchase in our museum shops if you forget to bring your own.

Children under 13 don’t have to wear a face covering and remember, there are circumstances that make it difficult for some people to wear a face covering.

For more information on the government guidelines on wearing face coverings check out www.nidirect.gov.uk and www.publichealth.hscni.net

Checking your ticket

You will receive confirmation of your booking via email. On arrival at the Ulster American Folk Park, you may need to queue for a few minutes while we scan tickets. At busy times you may be required to queue outside. We appreciate your patience as we ensure your arrival is as quick and as safe as possible.

Late arrivals

Be sure to arrive at the museum in good time. In the event of late arrival, we will try our best to process your booking, however entry cannot be guaranteed.

Cloakroom

Large pockets are a must because our cloakroom will remain closed. As an open-air museum, much of our site is outdoors so be sure to check the weather before you visit and prepare accordingly.

Toilets

Toilets are only able to accommodate one household at a time so don’t leave it too late! Toilets located in our main building are available to use before you begin your trip around the museum but please remember to leave enough so as not to delay your visit. There are also toilets located throughout the museum grounds. 

Food and Drink

Our Loaf Café is open during museum hours offering a selection of light bites and refreshments but with reduced capacity and social distancing measures in place. When you arrive, place your order at the counter and then take a seat. Our staff will deliver your order to your table. You can stop by the café before or after your trip around the museum however please note that due to our one way flow system you will have to re-enter the museum to access the café after your visit. You must wear a face covering when walking around the café but not when seated at your table. Contactless payment is advised.

If you’re only visiting Loaf Café and have not booked tickets to visit the museum, you’ll need to provide our staff with a name and contact details for a member of your party as part of the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19.

You can also pick up a drink or bite to eat from our Loaf 'Grab n' Go' service outside our Visitor Centre before your visit as well as locally made ice cream to enjoy on your trip around the museum. Food and drink are not allowed to be consumed in our exhibition galleries or exhibit buildings in order to help us keep them safe. 

If you like dining alfresco why not bring a picnic? We’ve picnic benches in our main visitor car park for you to use. Please remember to keep our outdoor spaces tidy and bring any rubbish with you or bin it. Seating areas will be regularly cleaned by our staff.