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COVID-19 Update

The Ulster Museum, Ulster Folk Museum, Ulster Transport Museum and Ulster American Folk Park are all reopened.  We’re looking forward to welcoming you back!  Pre-book your date and time slot online now.

More information

Keeping You Safe

Help us keep you safe on your visit

Good To Go Northern Ireland_png (1)The Ulster American Folk Park has been awarded the ‘We’re Good to Go’ industry standard mark, certifying that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place. 

Find everything you need to know here about how we intend to keep you safe on your visit. 

 

Social distancing  

Keep a safe distance. We are reducing the number of people on the museum site and in exhibit buildings at any one time to allow visitors and staff to give each other plenty of space.

Face coverings

Face coverings must be worn in all of our indoor spaces unless you are exempt, including in our exhibit buildings. Face coverings will be available to purchase in our museum shops if you forget to bring your own.

Children under 13 don’t have to wear a face covering and remember, there are circumstances that make it difficult for some people to wear a face covering.

For more information on the government guidelines on wearing face coverings check out www.nidirect.gov.uk and www.publichealth.hscni.net

Cleaning and hygiene 

We have increased cleaning across our museum to keep a safe and clean environment for all.

Sanitisers are in place but we ask you not to handle objects in our exhibit buildings, in order to keep you, and them, safe. See who can keep their hands by their side the longest! Remember to clean your hands regularly.

We have also installed protective screens at our Admission Desk and retail points.

One-way system  

A new one-way system provides plenty of opportunity to enjoy our museum at your leisure whilst lessening the number of people on our site at the one time. Read more about getting around the museum.

Our facilities 

We ask you to please arrive ahead of your time slot so that you can use our facilities before your trip around the museum so as not to delay your visit. 

Toilets

Toilets are only able to accommodate one household at a time so don’t leave it too late! Toilets located in our main building are available to use before you begin your trip around the museum but please remember to leave enough so as not to delay your visit. There are also toilets located throughout the museum grounds.

Café

Our Loaf café is open and offering a range of light bites and refreshments. To ensure your safety, the number of people in the café at one time will be reduced. When you arrive, place your order at the counter and then take a seat. Our staff will deliver your order to your table. You must wear a face covering when walking around the café but not when seated at your table. Contactless payment is advised.

If you’re only visiting Loaf Café and have not booked tickets to visit the museum, you’ll need to provide our staff with a name and contact details for a member of your party as part of the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19.

You can also pick up a drink or bite to eat from our Loaf 'Grab n' Go' service outside our Visitor Centre before your visit as well as locally made ice cream to enjoy on your trip around the museum. Food and drink are not allowed to be consumed in our exhibition galleries or exhibit buildings in order to help us keep them safe. 

If you like dining alfresco why not bring a picnic? We’ve picnic benches in our main visitor car park for you to use. Please remember to keep our outdoor spaces tidy and bring any rubbish with you or bin it. Seating areas will be regularly cleaned by our staff.

Gift shop

Our gift shop is open but with fewer people in store. Don’t forget to keep a safe distance in store and give others space. Gloves and sanitiser are available for browsing, although we ask you to please refrain from trying on personal items such as scarves and jewellery. Cash is accepted but contactless payment is advised where possible.

We have also extended our refund policy to 60 days on all items (except earrings and food) and all returned items will be held off sale for 5 days in quarantine. We feel it is important to reach out and support all of our local suppliers and makers at this time and will be promoting and showcasing their work in store. Every sale also supports the work of National Museums NI.

Read our retail information to find out more. 

Visitors can drop by the café or shop before or after their trip around the museum however please note that due to our one way flow system you will have to re-enter the museum to access the café or shop after your visit. 

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