Booking and Arrival

How to book and what to expect on your arrival to Ulster Museum

We're open! To guarantee entry, please pre-book your arrival date and timeslot ticket now.

As always, admission to Ulster Museum is free, but to ensure your visit is as safe and enjoyable as possible we are reducing the number of people in the museum at any one time and visitors must pre-book their arrival time on our website. Once inside the museum, there is no time limit to your visit and you are invited to enjoy everything the museum has to offer at your leisure. 

Please arrive on time to make your day and the queue run a little more smoothly. We cannot guarantee admission if you have not secured your timeslot. Our Welcome Team will be there to answer your questions, navigate your arrival, direct you to the ticket validation queue (e-ticket or pre-printed) and make this experience as easy as possible for you.  

A general admission ticket is not required to visit our shop and café.  However to comply with current regulations, Track and Trace information will be taken on arrival. 

How to book

All visitors to our museum must pre-book a time slot on our website. All you need to do is select the date you want to visit and your time slot. That’s it.

Pre-book your tickets for the Ulster Museum.

Group bookings of up to 15 people can be made online. Group bookings of 15 people or more will receive a 10% discount. For bookings over 15 people, please email us at info@nmni.com to discuss your risk assessment which is required as detailed in the latest Coronavirus regulations. National Museums NI continue to review this as government and public health advice evolves.

National Museums NI supports the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19. The information we hold is held in line with data protection legislation and our privacy policy. Read our privacy policy to find out more. 

For more information about booking, read our Terms and Conditions.

Members

If you are a member, don’t forget to bring along your membership card or photographic ID for entry so we can ensure your arrival is as smooth as possible and we can guarantee your free entry.

National Museums NI supports the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19. The information we hold is held in line with data protection legislation and our privacy policy. Read our privacy policy to find out more. 

For more information about booking, read our Terms and Conditions.

Education and school groups

For Education and School group enquiries, please contact us by emailing education@nmni.com to discuss availability and to book. Due to site capacity restrictions, we cannot accept school bookings without prior arrangement.

When you arrive 

Our Welcome Team will be there to warmly welcome you and answer any questions you may have. Plan ahead with this useful information about what to expect when you arrive. 

Keeping you safe 

Help us keep you safe. Remember to wash your hands regularly or make use of our hand sanitiser stations dotted around the museum and keep a safe distance from other visitors and staff.

If you’re feeling under the weather, please don't visit the museum. Read more about how we intend to keep you safe on your visit. 

Face coverings

Face coverings must be worn in the museum at all times unless you are exempt. Face coverings will be available to purchase in our museum shop if you forget to bring your own.

Children under 13 don’t have to wear a face covering and remember, there are circumstances that make it difficult for some people to wear a face covering.

For more information on the government guidelines on wearing face coverings check out www.nidirect.gov.uk and www.publichealth.hscni.net

Checking your ticket 

You will receive confirmation of your booking via email. On arrival at the Ulster Museum, you may need to queue for a few minutes while we scan tickets. At busy times you may be required to queue outside. We appreciate your patience as we ensure your arrival is as quick and as safe as possible. 

Late arrivals 

Be sure to arrive at the museum in good time. In the event of late arrival, we will try our best to process your booking, however entry cannot be guaranteed. 

Cloakroom  

Large pockets are a must because our cloakrooms remain closed for now.

Food and Drink  

Our Loaf Café is open during museum hours serving light bites and refreshments but with reduced capacity and social distancing measures in place. When you arrive, place your order at the counter and then take a seat. Our staff will deliver your order to your table. You must wear a face covering when walking around the café but not when seated at your table. Contactless payment is advised.

If you’re only visiting Loaf Café and have not booked tickets to visit the museum, you’ll need to provide our staff with a name and contact details for a member of your party as part of the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19.

If you wish, you can also bring a picnic to eat outdoors in Botanic Gardens.