Frequently Asked Questions

Q: Do I need to pre-book my visit?

A: Admission to the Ulster Museum is returning to normal and as of Tuesday 5th April, you will no longer be required to pre-book your tickets. The museum is open Tuesday to Sunday from 10am with last entry at 4pm. 

For general advice about your visit, please call the Ulster Museum on 028 9044 0000.

Q. Can I make a group booking?

A. Yes, we welcome group bookings to the Ulster Museum. For groups of over 15 people, we recommend to please email us at info@nmni.com to discuss details of your visit and any information that the group may require in advance to ensure an enjoyable visit.

Q: I have a disability / additional needs. Do you have any specific time slots for people like me?

A: Admission to the Ulster Museum is returning to normal and as of Tuesday 5th April, you will no longer be required to pre-book your tickets. While people with a disability are welcome to visit our museum any time, we recommend visiting between 10am and 11am when our museum will be fresh from a daily deep clean meaning those in high risk categories can rest a little easier.

This is also a good time for visitors with any sensory needs such as autism or who require a little more time to get around as the museum is usually quieter. 

Q: How long will a visit to the museum take?

There is no time limit for visits. You can enjoy all that the museum has to offer at your leisure. A full visit to the museum can take 2 to 3 hours. However, as part of our recommended route we have highlighted regular ‘drop off’ areas leading to the exit for visitors who do not wish to visit all galleries in one visit. We also have a ‘fast-track’ system to our art galleries in place for visitors wishing to see particular temporary exhibitions.

Q: What can I see and do at the Ulster Museum?

A: All of our galleries are open for visitors to explore our world-class collections.

Q: Will the Discovery Zones be open?

A:  Yes. All of our discovery centres have reopened with new activities to guarantee a safe and enjoyable experience for our visitors and staff. Please ask one of our welcome guides on arrival for more information. 

Q: Is the Ulster Museum taking part in the Test & Trace programme?

A: National Museums NI supports the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19. The information we hold is held in line with data protection legislation and our privacy policy. To find out more read our privacy policy.

Q: How will you ensure that I can visit safely?

A: The safety and welfare of our staff and visitors is our top priority in light of the coronavirus pandemic. National Museums NI are committed to following the advice and guidance provided by the government. 

To ensure your safety, we have implemented a number of changes to the museum experience:

  • Recommended visitor routes, with separate entrance and exit points through the main entrance door and Stranmillis Road door respectively
  • Fully trained welcome team and visitor guides on site and on hand to answer visitor questions, ensure you are safe and help make your visit as enjoyable as possible
  • Providing enhanced hygiene and cleaning regimes
  • Use of Perspex screens to protect visitors and staff
  • Providing clear and frequent visitor information signage and floor markings in and around our museums
  • Providing hand sanitising stations at regular points
  • Managed toilet facilities
  • Contactless payment

Q: Will I be required to show proof of Covid-19 status?

A: You will not be required to show proof of Covid-19 status when entering Ulster Museum.

Q: Do I have to wear a face covering when I visit the museum?

Although no longer necessary, we recommend you still wear a face covering indoors for the protection of yourself and others, as advised here by Government guidelines, unless you are exempt.

If you feel more at ease wearing a face covering but forget to bring your own, there will be some available at the admission desk.

For more information on the government guidelines on wearing face coverings check out www.nidirect.gov.uk and www.publichealth.hscni.net

Q: Do children need to wear a face covering in the museum?

A: Current government guidelines state that children under the age of 13 do not have to wear a face covering.

Q: Will staff at the museum be wearing face coverings?

A: We have a number of safety measures in place to protect both our staff and visitors. These include social distancing, hand sanitising stations and Perspex screens. Our staff will be wearing face coverings where social distancing cannot be maintained. However, please remember that there are circumstances that may make it difficult to do so. 

Q: Is there a storage area available for my luggage and personal possessions?

A: Yes. Lockers for visitors are located on the ground floor of the museum. Please note that there is a non-refundable £1 charge for use.

Q: Will your toilet facilities be open?

A: Yes. We have public toilets available throughout the museum. Please ensure you follow the guidance we have put in place for everyone’s safety when using our toilets. We are asking visitors to keep a safe distance and to keep in mind that several disabilities are hidden when it comes to persons using adapted toilets. Our toilets are cleaned on a regular basis. During your visit we may need to close a toilet facility for a period in order to carry out necessary hygiene checks and essential cleaning. Please respect the important role of our cleaning staff as they carry out their work.

Q: Is the café open?

A: Our Wynne & Pym café is open during museum hours serving a wide selection of food and refreshments. Capacity in the café is aligned to current government guidelines and subject to change. When you arrive, place your order at the counter and then take a seat. Our staff will deliver your order to your table. Contactless payment is advised.

If you wish, you can also bring a picnic to eat outdoors in Botanic Gardens.

Q: Is the Gift Shop open?

A: Yes, the Gift Shop is open to visitors. We ask visitors to use contactless payment where possible and minimise handling of stock.

Sanitiser and gloves are available for use in store where required and visitors are asked to respect social distancing.

Unfortunately we are unable to allow visitors to try on personal items such as jewellery and scarves but we are offering a full refund on all items (excluding earrings and food) up to 60 days on presentation of receipt and all returned sale items will be held off sale for 5 days. Every purchase supports the work of National Museums NI.

Q. Do you accept contactless payments only now?

A: While contactless payment is advised, we also accept cash payments in GBP Sterling.