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We’re ready for you

We’re looking forward to welcoming you back to our museums.  We may look a little different, but we still feel the same.  We’re starting to reopen our museums beginning with the Ulster Museum on 30 July.

ULSTER MUSEUM
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Keeping You Safe

Help us keep you safe on your visit

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The Ulster Museum has been awarded the ‘Good to Go’ industry standard mark, certifying that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place. 

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Find everything you need to know here about how we intend to keep you safe.

Social distancing  

Keep a safe distance. We are reducing the number of people in the museum at any one time to allow visitors and staff to give each other plenty of space.

Face coverings

We’re following all the current guidelines from government and public health advice. So we are encouraging visitors to wear face coverings – especially if you fancy a wander around our museum shop. Don’t worry if you forget yours, we’ll have some available for you to buy when you’re here.

Children under 13 don’t have to wear a face covering and remember, there are circumstances that make it difficult for some people to wear a face covering. For more information on the government guidelines on wearing face coverings check out www.nidirect.gov.uk and www.publichealth.hscni.net

Cleaning and hygiene 

We have increased cleaning across our site to keep a safe and clean environment for all.

Sanitisers will be in place but we ask you not to handle objects, in order to keep you, and them, safe. See who can keep their hands by their side the longest! To reduce handling, some of our video exhibits will be kept on with subtitles for you to enjoy at your leisure. Remember to clean your hands regularly.

Based on the current government guidelines and public health advice, face coverings are not required when visiting the museum. However, they are advised when possible.

We have also installed protective screens at our Welcome Desk and retail points.

One-way system  

A new one-way system provides plenty of opportunity to enjoy our exhibitions at your leisure whilst lessening the number of people in galleries at the one time. Floor markings will direct you to our history, nature and art galleries, with a fast-tracked system in place for those who prefer to go straight to our art galleries. Find out more about getting around the museum here.

Our facilities 

Toilets

Toilets will only be able to accommodate one household at a time so don’t leave it too late!

Café

Although our Wynne and Pym café will remain closed, you can still enjoy a picnic in Botanic Gardens. There’s also plenty of great cafés and restaurants in the local area around the museum. You’ll be spoilt for choice.

Gift shop

Our gift shop will be open but with fewer people in store. Please keep a safe distance in store and give others space.

Gloves and sanitiser will be available for browsing, although we ask you to please refrain from trying on personal items such as scarves and jewellery. Cash is accepted but contactless payment is advised where possible.

We have also extended our refund policy to 60 days on all items (except earrings and food) and all returned items will be held off sale for 5 days in quarantine.

We feel it is important to reach out and support all of our local suppliers and makers at this time and will be promoting and showcasing their work in store. Every sale also supports the work of National Museums NI.

Further details can be found here.

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