Keeping You Safe

Help us keep you safe on your visit

Good To Go Northern Ireland_png (1)Ulster Museum has been awarded the ‘Good to Go’ industry standard mark, certifying that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place.  

 Find everything you need to know here about how we intend to keep you safe. 

 

Social distancing  

Keep a safe distance. We are reducing the number of people in the museum at any one time to allow visitors and staff to give each other plenty of space.

Face coverings

Face coverings must be worn in the museum at all times. Those who have a reason not to wear a face covering, as advised here by Government guidelines, will be exempt. Face coverings will be available at our admission desk if you forget to bring your own.

Children under 13 don’t have to wear a face covering and remember, there are circumstances that make it difficult for some people to wear a face covering.

For more information on the government guidelines on wearing face coverings check out www.nidirect.gov.uk and www.publichealth.hscni.net

Covid-19 Status

Regulations requiring proof of Covid-19 status are currently only in place for evening events, events taking place in the lecture theatre at Ulster Museum and upon entering Cultra Manor.

You will not be required to show proof of Covid-19 status when entering Ulster Museum as a visitor or for day time events, unless they take place in the Ulster Museum lecture theatre.

You can prove your Covid-19 status by providing one of the following:

  • Digital vaccination certificate or paper certificate and photo ID
  • Text or email confirmation of a negative test or previous positive result and photo ID
  • Evidence you have participated in a clinical trial
  • Medical exemption certificate

NI executive rules mean that we have to undertake these checks by law. Please respect our staff. 

Cleaning and hygiene 

We have increased cleaning across our site to keep a safe and clean environment for all.

Sanitisers will be in place but we ask you not to handle objects, in order to keep you, and them, safe. See who can keep their hands by their side the longest! To reduce handling, some of our video exhibits will be kept on with subtitles for you to enjoy at your leisure. Remember to clean your hands regularly.

We have also installed protective screens at our Welcome Desk and retail points.

One-way system  

A recommended one-way flow system around the museum provides plenty of opportunity to enjoy our exhibitions at your leisure whilst lessening the number of people in galleries at the one time. Floor markings will direct you to our history, nature and art galleries, with a fast-tracked system in place for those who prefer to go straight to our art galleries. Read more about getting around the museum.

Our facilities 

Toilets

All of our toilet facilities are open but with reduced capacity and social distancing measures in place. 

Café 

Our Wynne & Pym café is open during museum hours serving a wide selection of food and refreshments.  Capacity in the café is aligned to current government guidelines and subject to change. When you arrive, place your order at the counter and then take a seat. Our staff will deliver your order to your table. You must wear a face covering when walking around the café but not when seated at your table. Contactless payment is advised.

If you’re only visiting Wynne & Pym café and have not booked tickets to visit the museum, you’ll need to provide our staff with a name and contact details for a member of your party as part of the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19.

If you wish, you can also bring a picnic to eat outdoors in Botanic Gardens.

Gift shop

Our gift shop will be open but with fewer people in store. Please keep a safe distance in store and give others space.

Gloves and sanitiser will be available for browsing, although we ask you to please refrain from trying on personal items such as scarves and jewellery. Cash is accepted but contactless payment is advised where possible.

We have also extended our refund policy to 60 days on all items (except earrings and food) and all returned items will be held off sale for 5 days in quarantine.

We feel it is important to reach out and support all of our local suppliers and makers at this time and will be promoting and showcasing their work in store. Every sale also supports the work of National Museums NI.

Read our retail information to find out more. 

UM-Reopening-Guidelines-Infographic-1160