The Ulster Museum has been awarded the ‘Good to Go’ industry standard mark, certifying that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place.
Find everything you need to know here about how we intend to keep you safe.
Keep a safe distance. We are reducing the number of people in the museum at any one time to allow visitors and staff to give each other plenty of space.
Face coverings must be worn in the museum at all times unless you are exempt. Face coverings will be available to purchase in our museum shop if you forget to bring your own.
Children under 13 don’t have to wear a face covering and remember, there are circumstances that make it difficult for some people to wear a face covering.
For more information on the government guidelines on wearing face coverings check out www.nidirect.gov.uk and www.publichealth.hscni.net
Cleaning and hygiene
We have increased cleaning across our site to keep a safe and clean environment for all.
Sanitisers will be in place but we ask you not to handle objects, in order to keep you, and them, safe. See who can keep their hands by their side the longest! To reduce handling, some of our video exhibits will be kept on with subtitles for you to enjoy at your leisure. Remember to clean your hands regularly.
We have also installed protective screens at our Welcome Desk and retail points.
A recommended one-way flow system around the museum provides plenty of opportunity to enjoy our exhibitions at your leisure whilst lessening the number of people in galleries at the one time. Floor markings will direct you to our history, nature and art galleries, with a fast-tracked system in place for those who prefer to go straight to our art galleries. Read more about getting around the museum.
All of our toilet facilities are open but with reduced capacity and social distancing measures in place.
Our Loaf Café is open during museum hours serving light bites and refreshments but with reduced capacity and social distancing measures in place. When you arrive, place your order at the counter and then take a seat. Our staff will deliver your order to your table. You must wear a face covering when walking around the café but not when seated at your table. Contactless payment is advised.
If you’re only visiting Loaf Café and have not booked tickets to visit the museum, you’ll need to provide our staff with a name and contact details for a member of your party as part of the Department of Health's Test, Trace, Protect strategy for public health in response to Covid-19.
If you wish, you can also bring a picnic to eat outdoors in Botanic Gardens.
Our gift shop will be open but with fewer people in store. Please keep a safe distance in store and give others space.
Gloves and sanitiser will be available for browsing, although we ask you to please refrain from trying on personal items such as scarves and jewellery. Cash is accepted but contactless payment is advised where possible.
We have also extended our refund policy to 60 days on all items (except earrings and food) and all returned items will be held off sale for 5 days in quarantine.
We feel it is important to reach out and support all of our local suppliers and makers at this time and will be promoting and showcasing their work in store. Every sale also supports the work of National Museums NI.
Read our retail information to find out more.